Frequently Asked Questions
How much is it to see a psychologist?
There are set fees for psychology therapy sessions and psychology assessments. There is usually an out-of-pocket expense if you are accessing Medicare or Private Health rebates. We ask that the full fee is paid at the time of the session. We can request Medicare claims on your behalf. Medicare will deposit the rebate into your nominated bank account the next business day. There is no out-of-pocket expense for NDIS Self-Funded or Plan-Managed sessions. Please contact Tania, our receptionist, who can explain fees and rebates available.
Am I eligible for a Medicare or Private Health Insurance rebate?
Medicare Mental Health Care Plans (MHCP)
These provide rebates for up to 10 sessions per calendar year. You will need a referral from a GP, Psychiatrist or Paediatrician and the MHCP. See this link explaining how Medicare ‘Better Access’ Mental Health Care Plans work.
Medicare Chronic Disease Management Plan (CDM)
This provides rebates for up to 5 sessions per calendar year for chronic conditions. According to the Australian Government’s Department of Health, a CDMP is available to patients with a chronic or terminal medical condition that has been present (or is likely to be present) for six months or longer. Conditions commonly managed under these plans include asthma, diabetes, heart disease, cancer, arthritis, and mental health conditions. According to the Australian Government’s Department of Health, a CDMP is available to patients with a chronic or terminal medical condition that has been present (or is likely to be present) for six months or longer. Conditions commonly managed under these plans include asthma, diabetes, heart disease, cancer, arthritis, and mental health conditions.You will need a referral from a GP and the EPCP. More information
Transport Accident Commission (TAC)
TAC covers the full cost of 6 sessions if you have been involved in a traffic or road incident within the last 90 days. You do not need a referral for this. TAC may then agree to fund further sessions after a review.
Victims of Crime Assistance Tribunal (VOCAT)
VOCAT may cover the full cost of sessions. This needs to be agreed by VOCAT in advance and you need to bring a VOCAT letter stating the agreed funding limit.
Private Health Insurance
Some people have psychological therapy covered under their Private Health Insurance. Contact your Insurance Fund to see if this is the case for you and if they need a referral to provide Private Health rebates.
Compliments and Complaints
Catalyst Psychology is committed to managing complaints in a fair, equitable and timely manner. We will value any negative or positive feedback you have and are committed to improving our services.
If you have a compliment – thank you – and please pass this on to your Psychologist or our Receptionist. It will be helpful in refining our services.
If you have a complaint, please contact your Psychologist in the first instance. Issues can often be simply and quickly resolved. If you do not feel comfortable or this is not appropriate, please contact our Receptionist or the Director as you prefer.
Contact our Receptionist if you would like a copy of our Complaints Procedure.